Friends of Pets understands that your privacy is important and we respect and value the privacy of all of our customers. We will only collect and use personal data in ways that are described here and we are committed to protecting your privacy and meeting the requirements of applicable data protection legislation. 

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This Privacy Policy covers our use of your personal data which we collect about you during any interaction you may have with us. It covers the collection of personal data via our website, online portal or by providing such information by email, phone, or in person to us. It also explains your rights under the law relating to your personal data. 

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When we talk about “personal data” in this policy, we mean any information which could be used to identify you, either directly or indirectly, for example in combination with any other information we may hold about you.

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Please read this Privacy Policy carefully to understand our practices regarding your personal data. If you have any questions, comments, or concerns please contact us at info.friendsofpets@gmail.com.

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The type of personal information we collect

 

When you contact us to request information or book one of our services (by filling in forms on our website or online portal, by phone or email) we may collect and process the following information:

• Name

• Home address

• Email address

• Telephone number

• Payment information

• Emergency/alternative contact name

• Emergency/alternative contact address

• Emergency/alternative contact telephone number 

• Emergency/alternative contact telephone email

 

How we collect your personal data and why we have it

 

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for delivering our services to you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for one of the following purposes:

 

• Managing requests and bookings for our services and providing invoices.

• Communicating with you. This may include responding to emails, calls, or contact requests from you.

• Supplying services to you. Your personal details are required in order for us to enter into an agreement with you.

• Personalising and tailoring our services for you.

• Contacting you in case of emergencies.

• Sending you information on any changes we make to our Terms and Conditions or Privacy Policy.

 

When you interact with us through our website or social media pages we may collect information about you which could include personal data. Those social media sites will also have their own privacy policies explaining how they use and share your personal data. You should carefully review those privacy policies before you use those social media sites, to make sure that you are happy with them. 

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We may share your personal data with the following third parties:

• Veterinary practices in the event of an emergency where your pet requires medical assistance.

• Service providers who help us to operate our website, pages and deliver our services to you.

• Other pet sitters to the extent that they provide you with some or all of the services on my behalf in the event that I am unable to do so due to illness or personal reasons.

• Certain regulatory bodies, government, and enforcement agencies, if we need or are requested to.

 

With your permission and where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone or text message with information, news, and offers on our services. 

 

How we store your personal information

 

Your information is securely stored electronically and protected by encryption.

 

We will not keep your personal data for any longer than is necessary in light of the reasons for which it was first collected and where required by any legal, regulatory, accounting or reporting requirement. 

 

At the end of that retention period, your data will either be deleted completely or anonymised so that it can be used in a non-identifiable way for statistical analysis and business planning.

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Your data protection rights

 

Under data protection law, you have rights including:

 

• Your right of access - You have the right to ask us for copies of your personal information. 

• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. 

 

Changes to this Privacy Policy

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This Privacy Policy may be changed from time to time.  Any changes to this policy will be posted on our website under our "Privacy Policy"  page. If we need to, we will email you with details of those changes and/or ask you to confirm that you are happy with them. ​

 

To contact us in relation to your personal data and data protection, including to make a subject access request email us at info.friendsofpets@gmail.com.